Items are represented to the best of our ability and are sold "AS IS." Please contact us before bidding if you have any questions or concerns.

Are the auction items new or used?

The majority of items are gently used, unless otherwise stated. 

What does "AS IS" mean in the item description?

"AS IS" means that the item is sold in its current condition without a warranty or guarantee. 

Can I retract a bid once it's been placed?

No, bids are not retractable except in exceptional circumstances, such as a change in the item description after you've placed your bid. By placing a bid, you commit to purchasing the item if you win. Ensure to double-check the amount you enter, particularly for last-minute bids.

Can I retract a bid on ShopGoodwill.com under exceptional circumstances?

There are certain exceptional circumstances that may allow you to retract a bid:

• A bid may be retracted in exceptional circumstances, such as a change to the item description after you've bid. 
• As a one-time courtesy, we may consider retracting your bid at our discretion.
• To inquire about a bid retraction, use the "Contact Seller" link on the item listing page.

What happens if I win an auction but fail to complete the transaction? 

You are obligated to complete the transaction if you have the winning bid. Failure to do so can result in penalties such as loss of bidding privileges or account closure. 

What is a reserve price? 

A reserve price is the minimum price that a seller is willing to accept for an item. If bidding does not reach this price, the item will not be sold. 

Why was my bid in the last seconds of an auction not accepted? 

To view an auction in real-time, you must continuously refresh the page. Bids placed in the last seconds may not be processed before the auction closes.

All prices on ShopGoodwill.com are listed in U.S. dollars to maintain standardization across the platform, which is based in the United States. Currently, we are the only Canadian location listing on this site.

No, we cannot extend payment deadlines after the original payment deadline has passed. 

Can I pay for my items when I pick them up? 

No, payments must be made online prior to picking up your item. [Please allow 24 business hours after payment for your order to be available for pickup.]

• Orders are shipped within 5 business days of payment, using a major carrier such as UPS or Canada Post. For U.S. customers, it's important to note that Canada Post partners with USPS for deliveries in the United States. You can track your packages through the USPS tracking tool found here.
• Please check the Shipping tab on the item listing page prior to bidding to view the shipping carrier for the item
• Once your order has been shipped, you may track the shipment on the "Shipped Orders" section of your account. 
• We ship to the continental US and all of Canada 
• We do not ship to Alaska or Hawaii

• All items must be from the same Goodwill location.
• Auctions close within seven days of each other.
• Not marked as "Cannot Be Combined For Shipping."
• Do not exceed 20 lbs in combined weight.
• Shipped via the same carrier.
• Customers must defer payment until all qualifying auctions are completed.

Can "Buy Now" items be combined with auction items?

No, "Buy Now" items cannot be combined with other items.

All fees imposed during or after shipping are the responsibility of the customer. 

Are there any additional fees for items over $800 imported into the United States? 

Items over $800 that are imported into the United States may be subject to additional duties or brokerage fees that are the buyer's responsibility.

Please report any damage within five business days and keep all packaging and damaged items until a refund is issued. 

What kind of documentation is required for a shipping damage claim? 

Photographs of the shipping label, package, packing materials, and damaged item are required. 

Returns are offered only if merchandise was damaged during shipping or if the item is not as described. We must be contacted within five business days of receipt to qualify for a return.

Are there any items that cannot be returned? 

Yes, certain bulk and lot items like Jewelry Grab Bags/Boxes, Bulk Currency Lots, Bulk Lego & Mini-Figures lots, and Bulk Cell Phone lots are not accepted for return.

I received my item, but I don't like it. Can I return it?

Returns are only accepted if the item was damaged during shipping or not as described in the listing. 

How do I initiate a return? 

Please contact us within five business days of receiving your item to initiate a return. 

Local pick-up is available from Monday through Wednesday, 9:00 am-4:00 pm, and on Thursdays and Fridays, 9:00 am-5:30 pm. 

Can someone else pick up my order for me? 

Yes, but you must contact us in advance, and the person picking up the item must present a valid government-issued photo ID. 

What happens if I don't pick up my order within 14 days? 

If items are not picked up within 14 days, they will be re-listed and resold. You will receive a refund for the price of the item, but the handling fee will not be refunded. 

Can I pay for local pick-up orders in person? 

No, payments must be made through the ShopGoodwill.com website prior to pick-up. 

The best way to contact us is through our store channel. Please send us a message, and we will reply within 24-48 business hours. 

What are your customer service hours? 

Our customer service hours are from 9:00 am to 4:00 pm EST, Monday through Friday.