All Goodwill Locations Are Open

Goodwill Industries, Ontario Great Lakes Response to COVID-19

Updated: November 11, 2021

Goodwill Industries, Ontario Great Lakes is committed to the health, safety and wellbeing of our team members, donors, customers and community members.  As coronavirus levels and its risk change in our communities, we are closely monitoring the provincial COVID-19 public health measures and complying to public health standards as we adjust our policies and ensure our spaces are safe.

As of November 1st, 2021, all Goodwill Community Store, Bookstore, Boutique Store, Outlet, Career Centre and Donation Centre* locations are open. 

Our COVID-19 screening protocols at all locations currently include a mandatory face mask policy (unless medically exempt), physical distancing (2 metres or 6 feet apart), provincial capacity restrictions, and additional cleaning and health and safety measures. Our washrooms and change rooms are now open.  We require that anyone who is showing any potential symptoms of COVID-19 or have had close contact with a person who has, or is presumed to have COVID-19, not access our spaces or donate at this time. Screening measures are posted at each location, along with capacity limits. If line ups are present at our locations, teams may enforce posted shopping time limits for those waiting to enter.

Due to the unique shopping experience at our 3410 White Oak Road Outlet Store (in London, Ontario), additional restrictions may apply.  When line ups exist, 30-minute shopping restrictions are in place (re-entering line up, to make room for those waiting) and form fitting face masks are mandatory (no exemptions).

*Many Goodwill Donation Centres are OPEN reduced hours with our contactless drop-off procedure back in place. Unfortunately, we will not be accepting large furniture and heavy items (items that cannot be safely lifted by one person) until further notice. Due to reduced hours and capacity issues, please check hours of operation before dropping off your donations.

Goodwill is a gathering place for our communities; with these steps we hope to keep our spaces safe and do our part to help our communities quickly get back to full health and productivity.

Goodwill Career Centres are OPEN and will continue to service clients, job seekers and employers at our locations and also through telephone and virtual services.

Edgar and Joe’s Cafe is OPEN for indoor dining, outdoor patio seating, take out, curbside pickup and delivery.

We greatly appreciate your understanding.  We are working diligently to support the concerns of customers, donors, team members and the community through this challenging time.  If you have any questions or concerns, please contact us.


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