Team Lead, Outlet Store (White Oaks)

Team Lead, Outlet Store

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Outlet Store Team Lead is responsible for assisting the Outlet Manager in the day-to-day running of the Outlet store and recycling department. The Team Lead takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. Team Leads must be prepared and capable of handling a variety of situations that may arise; when the Manager is not present, the Team Lead is considered the acting Manager.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.  

This position requires the successful candidate to have a valid driver’s license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver’s license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:   

Changing Lives and communities through the power of WORK.  

Vision:   

Everyone is working and thriving in sustainable communities.  

Values:   

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 

 

Why You Will Love Goodwill:

Competitive Compensation Package includes:  

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching: 

• Equitable access to skills training & coaching, scholarships, and educational credentials. 

Supportive Life and Work Opportunities: 

• Personal and professional development support with Life Coach & Employee Assistance Program.
•  Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace: 

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work. 
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

 What You Will Do:

• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and continuous improvement is adhered to through the use of Lean, 5S, and Kaizen initiatives and methodology.
• Assist the Manager in the day-to-day operations of the store and recycle department and ensure standard procedures are followed by all team members.
• Work together as a team to ensure effective flow of goods to and from the outlet store.
• Assist the Manager in the scheduling of staff and preparing time and attendance reports.
• Train, develop and supervise team members.
• Monitor team member behaviour and activity and assist with managing team performance and expectations.
• Assist the Manager in complying with all organizational image, security and safety practices according to policies and procedures.
• Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
• Ensure the maximum daily table rotations are completed on a regular schedule.
• Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
• Keep current on product knowledge and safety requirements.
• Support the Goodwill mission though assessments, training and community partnerships.
• Responsible for other assigned duties and managerial responsibilities as assigned.

Decision Making:

The Outlet Store Team Lead will have authority to make decisions on the following matters:
• Assess and assign employees to work positions within the framework of the Guiding Principles and River System business model and business needs.
• Responsible for ensuring the delivery of world class customer service to all customers, internal and external.
• For decisions above this authority level, the Outlet Store Team Lead must refer to their Outlet Manager.

 What We Are Looking For:

• Communication in a diverse environment (written, verbal).
• Customer service skills (customers, internal customers, donors).
• Supervisory experience – people/process.
• Team building.
• Computer literacy (word, excel, email).
• Computers, computer programs, computer literacy.
• Health and safety, loss prevention.
• Customer focus.
• Listening, understanding and responding.
• Team leadership.
• Change management.
• Coaching, developing people.
• Ability to hold people accountable.

• Concern for order and quality

• Impact & influence.
• Post-secondary education an asset.
• 1-2 years of experience supervising people and processes simultaneously.
• Health and safety experience an asset.
• Satisfactory criminal reference check – vulnerable persons check.

Grow Your Career in Similar Roles:

• Store Manager
• DGR Trainer
• Regional Director
• Assistant Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: April 03, 2025.