Program Assistant (Wallaceburg)

*This role is eligible for a flexible 4-day work week*

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Program Assistant is responsible for providing administrative support to the Career Centre. The Program Assistant will warmly welcome clients and collect and maintain data and information required to support employment services.

If you have a passion for coaching, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.  

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:   
Changing Lives and communities through the power of WORK.  

Vision:   
Everyone is working and thriving in sustainable communities.  

Values:   
Inclusion: Embracing all people equally
Compassion: Serving with heart
Aspiring Workforce: Together changing lives through the power of WORK
Respect: Embracing diversity, upholding all people with dignity and trust
Empathy: Ability to walk in each other’s shoes 

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Complete timely follow-up calls to clients, following guideline requirements and accurately record information to meet quality and compliance standards.
• Assist in collection and recording of client/employer information to support service outcomes.
• At direction of management, complete regular reviews of data systems to ensure client information is accurate, complete and up to date.
• Provide information to assist in creation of monthly, quarterly, annual funding and stakeholder reports.
• Assist Career Centre team members in preparing file information for audit/compliance reviews.
• Provide reminder calls/contacts to clients in advance of all appointments.
• Assist in office coverage to ensure adequate support for clients and Goodwill personnel.
• Greet members of the public via telephone, email, on-site requests and direct requests to appropriate Career Centre personnel.
• Visits to other community locations to support services, at the direction of management to deliver/collect information to support Career Centre services.
• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Adhere to our Public Relations policy, acting as a ‘positive ambassador’ when representing Goodwill’s brand in the community.
• Follow all safety standards set out in legislation and/or Goodwill policies.
• Respond to inquiries from management in regard to client data, other information as needed.
• Perform other related activities, as necessary or as assigned.

What We Are Looking For:

• Excellent customer service skills.
• Excellent information management skills.
• 1-3 years’ experience in office environment.
• Diploma or degree in Office Administration, or related program preferred.
• Acceptable criminal reference check.
• Excellent oral/written communication skills.
• Excellent documentation skills.
• Computer skills including database, full MS office suite.
• Strong Interpersonal/Team Communication, guided by empathy and optimism.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.