E-commerce Associate (White Oaks)

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

An E-commerce Associate is responsible for the sorting, listing, merchandising/photographing, tracking, and shipping of goods sold through online venues and sales mediums. As an Ecommerce Associate, you will contribute to Goodwill’s mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply.   Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us 

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.   Diversity, equity, accessibility and preserving the environment are important to us.  Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission: 
Changing Lives and communities through the power of WORK.

Vision: 
Everyone working and thriving in sustainable communities.

Values: 
Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Special employee sale days and discounts.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do  

• Receive incoming merchandise from Retail stores
• Use material movement equipment to bring goods into caged area from receiving area
• Sort through totes, danduks, and gaylords of goods from the retail stores
• Determine if items will be placed in salvage(recycling) or if they will be listed
• Return empty equipment, (totes, danduks, pallets, empty flattened gaylords) to designated area
• Keep work area clean and organized at all times
• Listing of items is maximized on the appropriate software platform
• Meet or exceed sales goals as set by yearly budget
• Completion of packing, shipping, and light industrial work
• Accurate and comprehensive listing of items
• Maximizing selling percentage and profitability of items listed
• As needed, conduct research and appraisal of items to determine fair market value
• Ensuring 100% donor and customer satisfaction, in-person, online and over the phone
• Fulfillment of Goodwill’s mission and values
• Ensuring security of merchandise, company property, and confidential information
• Maintaining accurate records of inventory (items listed), stock levels, supplies, and etc.
• Ensuring proper packing, labeling and delivery of items to carrier.
• Ensuring cleanliness and final functionality of items prior to listing.
• Follow all safety standards set out in legislation and/or Goodwill policies
• Be actively involved in the health, well-being and safety of themselves and their team
• Preparing and submitting reports and sales figures on a regular basis

What We Are Looking For

• Enthusiastic attitude: excited to work with other people and teams.
• Flexibility: able to work at different times, including days, evenings, and weekends.
• Remember, no specific experience needed—we will help coach on these workplace skills:
  • Communication: clear and effective interacting with team members and customers to create a positive workplace.
  • Problem solving: finding solutions to problems, being accurate, and using simple math i.e. counting, adding and subtraction.
• Secondary high school an asset.
• Basic math skills.