Team Lead, Circularity (London - White Oak)

Team Lead

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Team Lead, Circularity is responsible for the effective day-to-day supervision of circularity and warehousing operation. Reporting to the Manager, Circularity, the Team Lead, Circularity takes an “on the floor” approach ensuring safe and efficient operating practices are always followed. 

Team Leads must be prepared and capable of handling a variety of situations that may arise; when the Supervisors/Managers are not present, the Team Lead is considered the responsible management person on duty.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply.  Grow your career, skills and reach your full potential.  

This position requires the successful candidate to have a valid driver’s license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver’s license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:   

Changing Lives and communities through the power of WORK.  

Vision:   

Everyone is working and thriving in sustainable communities.  

Values:   

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes 

Why You Will Love Goodwill:

Competitive Compensation Package includes:  

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching: 

• Equitable access to skills training & coaching, scholarships, and educational credentials. 

Supportive Life and Work Opportunities: 

• Personal and professional development support with Life Coach & Employee Assistance Program.
•  Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace: 

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work. 
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

 What You Will Do:

• Day-to-day floor supervision of the circularity department including sortation and warehousing activities are completed in a safe and efficient manner following standard operating procedures.
• Ensures effective floor supervision with a hands-on approach providing ongoing coaching, guidance and direction to circularity team members following regulatory and company policies.
• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers/buyers, internal and external, of Goodwill. 
• Monitor and manage the flow of donations in accordance with standard procedures and continuous improvement is adhered to through the use of Lean methodologies.
• Completes shift reports and records all KPI’s using departmental metrics reporting tools.
• Work together as a team to ensure effective flow of goods from dock, warehouse and processing stations.
• Assists the Manager, Circularity with staff scheduling and preparing time and attendance reports and payroll tasks.
• Oversees daily attendance tracking of team members, addresses attendance concerns in a professional and timely fashion.
• Trains and develops circularity team members on standard operations procedures and role expectations.
• Ensure safety standards are maintained through employee training, inspections, reports and continuous observation of the production area and general warehouse.
• Ensure that all machinery checklists are carried out by users of all machinery and material handling equipment.
• Ensures a high standard of general housekeeping is maintained based on 5s methodology, a ‘clean as you go basis and following cleaning staff schedules.
• Ensures weekly standup communications are being held and effective employee communication is maintained at all times.
• Ensure timely and accurate compliance with all administrative and documentation retention and forwards to the relevant parties.
• Keeps the Manager, Circularity promptly advised on all relevant matters, problems or requirements of the circularity operation.
• Ensures the attainment of daily shift production targets. 
• Keep current on product sortation knowledge, procedures and safety requirements.
• Addresses employee concerns in a timely fashion and follows the performance management process as required.
• As a key holder, ensures the building is opened, secured and locked up and the alarm set as required.
• Provide coverage for Outlet Team Leads and Supervisor as needed during periods of absence, holiday, etc.
• Responsible for other assigned duties and managerial responsibilities as assigned. 

 What We Are Looking For:

• Communication in a diverse environment (written, verbal).
• Customer service skills (customers, internal customers, donors).
• Supervisory experience – people/process.
• Team building.
• Computer literacy (word, excel, email).
• Computers, computer programs, computer literacy.
• Health and safety, loss prevention.
• Customer focus.
• Listening, understanding and responding.
• Team leadership.
• Change management.
• Coaching, developing people.
• Ability to hold people accountable.
• Concern for order and quality.
• Impact & influence.
• Post-secondary education an asset.
• 1-2 years of experience supervising people and processes simultaneously.
• Health and safety experience an asset.
• Satisfactory criminal reference check – vulnerable persons check.

Grow Your Career in Similar Roles:

• Store Manager
• DGR Trainer
• Regional Director
• Assistant Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.